IF YOUR PATTERN LINK HAS EXPIRED :CLICK HERE:

​

DOLL CARE:

Please keep out of reach of small children and pets. Small pieces/parts may not be suitable for the young or bitey. Cats have not yet complained, though they seem largely uninterested. Not safe for dogs. 

Care: Spot wash only with a damp rag. Our dolls are not guaranteed to survive a trip through either a washing machine or a dryer. Please be gentle. Once you receive your item, we are not responsible for any damage or trauma that may occur to your doll while it is in your possession so take care!

Please do NOT try to trim or otherwise alter your doll in anyway, you can cause irreversible damage that may lead to an unraveling. 

*Allergy info: I use a heavy mixture of synthetic, polyester and acrylic yarns. I do not use natural fibers or any wool. We are a pet friendly home, though we do take care to make sure fur and any loose hairs do not accompany your order, it may still happen. If you have an allergy to pets please let us know ahead of time so we can do our best to accommodate your needs. 

​​

PATTERN LIBRARY:

Make sure you write your log in information down and are logged in prior to any pattern purchases. Your "order history" will retain all of your pattern links. We are unable to transfer pattern purchases to different accounts. 

 

EXPIRED LINKS:

MAKE SURE YOU DOWNLOAD YOUR PATTERN WHEN YOU RECIEVE THE EMAIL. You will have 30 days from the moment of purchase to do so, after which the link will expire. If your download link has expired FILL OUT THE REQUEST FORM ON THE PATTERN SHOP PAGE (Also linked at the top of this FAQs section) - If you do not provide the correct information, we cannot look you up and will be unable to send you a new download link. This means you need to put your NAME and ORDER NUMBER in the form when you submit it. If you neglect to enter your name, you will not receive links.  https://www.grimgrinninggoats.com/contact-8-1

​

PATTERN HELP:

We are available on IG, FB and via email to answer pattern questions. (@grimgrinninggoats) - I am not available to teach you how to crochet, if you are unsure how to do basic stitches please check YouTube for tutorials before reaching out for help.

​

PDF ACCESSIBILITY:

If you cannot read our patterns due to the type face, you will need to let us know PRIOR to purchasing the pattern. The entire first page is available in the listing photos for you to view the format. FYI: Patterns are written with a 13pt font, and clear readable fonts. We also suffer from dyslexia so this is reflected in our PDF formatting.

​

PRE-ORDER INFO:

GGGrimoire: Ready to ship/in-stock

GGGarden: Preorders are closed 6/6/25 We are currently shipping out preorders.

GGGrimoire V2: Still in the writing phase of production - will update when it moves to printing. 

GGGraveyard: PREORDER ETA 1/1/26

GGGrandstand: TBA

 

We regularly run pre-orders on new items coming through the shop. Pre-order items will usually have an estimated shipping date listed, but as with the nature of pre-orders, there may be delays. IF YOU CANNOT BE PATIENT DO NOT PREORDER ANYTHING FROM US. Delays do happen with manufacturing/shipping and we are doing the fulfillment process in house.

Email inquiries "checking in" on preorder purchases will be sent a link or screenshot of this FAQ section. 

​

IF you should need to update your address at any point prior to shipping simply email us at Grimgrinninggoats@gmail.com with your ORDER NUMBER in the subject. Please include the name on the order, and of course your new address. 

​

PRE-ORDER UPDATES:

We regularly post updates when we have them on our social media (FB is the best place to check). If you aren't seeing an update, there probably isn't one. Please do not email us for updates. (NOTE: we are excited to post updates when we have them, you aren't accomplishing anything by emailing us for information we might not have posted). "CHECKING" ON YOUR ORDER WILL NOT MAKE IT SHIP FASTER. 

​

PAYMENTS:

We do NOT accept PayPal. My shop is powered by Square we accept all major credit/debit cards as well as AFTERPAY. If you live outside the US and are having trouble with your payment please be aware that there is nothing that I can do to help you, this is usually an issue with your bank or financial institution and has nothing to do with our store. AFTERPAY is not available for pattern purchases. 

​​

TRACKING NUMBERS:

Occasionally, we will pre-print labels. This may mean your tracking number will sit idle for a day or two before showing any updates. It may read "label printed" until it is dropped off at USPS. Please be patient and allow a few days for this to update, while we try our best to get orders out within 24 hours - life does life sometimes. ​

​

​

YOUR ACCOUNT:

Here are some frequently asked questions regarding your personal account here on our website: 

• Be advised: Our pattern shop has DIFFERENT accounts than the main shop. These are two different websites. Make sure you are trying to log into the correct one.

• "My orders have disappeared" -- No, orders don't just disappear. You've likely logged in with the wrong account information and have unknowingly created multiple accounts. (WE STRONGLY RECCOMEND WRITING YOUR LOG IN INFO DOWN TO AVOID THIS ISSUE). 

• We cannot recover log in information, we do not have access to it. (sorry!)

• "My wallet" does not work at this time because my shop runs through SQUARE and that is a Paypal feature. Sorry about it. 

• We do not have the ability to move purchases from one account to another.

• We do not have the ability to access or change any part of your member account. 

• We can BAN members. And we do.

​

REFUNDS AND RETURNS:

•  Due to the handmade nature and materials of our products we do not accept returns.

• Pre-Order items: You are committing to help fund a project by pre-ordering items from our shop. Refunds, Returns and exchanges are NOT available for pre-order items. An order may only be canceled for the first 48 hours after payment is processed. 

• Return payments & REFUNDS will be processed minus our transaction fees. Please keep this in mind when requesting a refund. You will not be refunded the full total.

• We are not responsible for lost packages. We have no control over the USPS and what happens to packages when they leave our hands. YOU are responsible for providing your correct address. We ask that you verify your street address during checkout from the main shop.  

• Patterns are absolutely non refundable. We also cannot do exchanges on digital products. This includes patterns purchased by mistake. Once the digital item is delivered to you we cannot get that back, therefore we cannot refund you. Please be careful when checking out that you aren't purchasing duplicates.

• ​

​