Frequently Asked Questions

 We are currently ONLY shipping to the US CA and Mexico. 

Creation Times: Creation times vary heavily depending on the item. If you are purchasing a 'Made to order' item and you need it prior to a certain date (Holidays, birthdays, ect...) please let us know PRIOR to shipping so that we can verify that we can meet your request for that particular item. 

 

Insuring packages: You may request insurance once your purchase is made, additional fees may apply. (We will invoice you for additional postage) We are NOT responsible for packages once they are in possession of the USPS. We cannot not be responsible for lost or stolen mail.

We ship First Class and Priority via USPS. Every order includes a tracking number which you will receive via email when your label is printed (please keep in mind that when you get this email it does not mean that your order has/will ship that day). We typically ship on Tuesdays and Wednesdays.

Tracking Numbers:

  • PLEASE DO NOT email us about this. Please be patient. YOU ABSOLUTELY WILL RECIEVE AN EMAIL WITH TRACKING NUMBER INFORMATION WHEN IT IS AVAILBLE. 

  • You can check your order status via your account here on our website. PLEASE DO NOT EMAIL US ABOUT TRACKING NUMBERS that may not appear 'active'. This means that we printed a label for an order that has not been shipped, please just bear with us and be patient.

 

UPDATES ON ORDERS: We do not offer "Status Updates" on orders. 

FAIR WARNING: requests for updates will be ignored.

YOUR ACCOUNT: Here are some frequently asked questions regarding your personal account here on our website: 

  • "My orders have disappeared" -- No, orders don't just disappear. You've likely logged in with the wrong account information and have unknowingly created multiple accounts. (WE STRONGLY RECCOMEND WRITING YOUR LOG IN INFO DOWN TO AVOID THIS ISSUE). 

  • We cannot recover log in information, we do not have access to it. (sorry!)

  • "My wallet" does not work for everyone, we are not sure why. If it works for you, it will prompt you at checkout with an option to save your payment method for future purchases. There is no alternative way to add payment methods to your account at this time, and that method does not work for everyone! (sorry!)

Refunds and Returns:

  • Due to the handmade nature and materials of our products we do not accept returns.

  • Refunds on fulfilled orders are only given if an item is shipped back to us as the result of a undeliverable address. However, you will not receive a refund on any shipping costs. It is not our responsibility to make sure the address that you provided us is correct. Refunds will be processed once the item is back in our possession, refunds take 5-10 business days to process and show in your account.

  • An order may only be canceled for the first 48 hours after payment is processed. 

  • Lost orders must be brought to our attention within 90 days of the original shipment date. Beyond the 90 day time frame we will be unable to assist you. 

  • Patterns are absolutely non refundable.