Frequently Asked Questions
PLEASE BE PATIENT WITH SHIPPING!!!
USPS is backed up, tracking numbers are still taking days to update.
- Please be patient! -
*****INTERNATIONAL SHIPPING HAS BEEN REMOVED UNTIL FURTHER NOTICE.****** (This does not effect current existing orders). We are currently ONLY shipping to the US and Mexico.
UPDATES ON ORDERS: We do not offer "Status Updates" on orders, requests for updates will be ignored. For us and how we work, this question is irrelevant and we view it as impatience. You are liable to have your order canceled if you make an issue of this.
Creation Times: are roughly 1-5 weeks, however this varies depending on different projects and circumstances. If you find that you cannot patiently wait for your handmade item to be created we will remove you from our waitlist. We will not work with impatient people. (this does not included shipping times). CAULDRON SALE ITEMS ARE READY TO SHIP UNLESS MARKED OTHERWISE. ITEMS BOUGHT OUTSIDE OF A SCHEDULED SALE DATE ARE MADE TO ORDER.
Insuring packages: You may request insurance once your purchase is made, additional fees may apply. We are NOT responsible for packages once they are in possession of the USPS. We cannot not be responsible for lost or stolen mail.
We ship via USPS. Every order includes a tracking number. Primarily first class and Priority mail (International orders are shipped via First Class International unless otherwise discussed).
PLEASE DO NOT email us about this. Please be patient.
You can check your order status via your account here on our website. PLEASE DO NOT EMAIL US ABOUT TRACKING NUMBERS that may not appear 'active'. This means that we printed a label for an order that has not been shipped, please just bear with us and be patient.
YOUR ACCOUNT: Here are some frequently asked questions regarding your personal account here on our website:
"My orders have disappeared" -- No, orders don't just disappear. You've likely logged in with the wrong account information and have unknowingly created multiple accounts. (WE STRONGLY RECCOMEND WRITING YOUR LOG IN INFO DOWN TO AVOID THIS ISSUE).
We cannot recover log in information, we do not have access to it. (sorry!)
"My wallet" does not work for everyone, we are not sure why. If it works for you, it will prompt you at checkout with an option to save your payment method for future purchases. There is no alternative way to add payment methods to your account at this time, and that method does not work for everyone! (sorry!)
Refunds and Returns:
Due to the handmade nature and materials of our products we do not accept returns.
Refunds on fulfilled orders are only given if an item is shipped back to us as the result of a undeliverable address. However, you will not receive a refund on any shipping costs. It is not our responsibility to make sure the address that you provided us is correct. Refunds will be processed once the item is back in our possession, refunds take 5-10 business days to process and show in your account.
An order may only be canceled for the first 48 hours after payment is processed.
Lost orders must be brought to our attention within 90 days of the original shipment date. Beyond the 90 day time frame we will be unable to assist you.
Custom Orders and Commissions: We don't do these, sorry!