Frequently Asked Questions

Please be aware that due to current events shipping times may be extended and deliveries may take longer than expected. If you cannot wait patiently we are happy to refund and cancel your order.

Yes we do ship internationally.

 

We ship via USPS. Every order includes a tracking number.

Insuring packages: You may request insurance once your purchase is made, additional fees may apply. We are NOT responsible for packages once they leave our hands. We cannot not be responsible for lost or stolen mail. If your item is damaged during transit, please let us know so we can help the best we can. 

Refunds and Returns: Due to the handmade nature and materials of our products we do not accept returns. Refunds may be given if an item is shipped back to us, however in some cases shipping fees may not be refunded. Undelivered items will be refunded. It is not our responsibility to make sure the address that you provided us is correct. Refunds will be processed once the item is back in our possession, refunds take 2-7 business days to process and show in your account.

Creation Times: are roughly 1-3 weeks, however this varies depending on different projects and circumstances. If you find that you cannot patiently wait for your handmade item to be created you will be refunded and your order canceled. We will not work with impatient people.

Tracking Numbers: If you have not yet received an email with your tracking number, it has not shipped. PLEASE DO NOT email us about this. Please be patient. If you think you missed it, you can check your order status via your account here on our website. PLEASE DO NOT EMAIL US ABOUT TRACKING NUMBERS that may not appear 'active'. This means that we printed a label for an order that has not been shipped, please just bear with us and be patient.

Custom Orders and Commissions: We don't do these, sorry!

Pre-orders and Waiting Lists: Our shop is primarily made-to-order, by placing an order you are effectively pre-ordering or placing yourself on an order list which is the same as a waiting list. You cannot pre-order a pre-order. We understand that demand is high and items are difficult to get, please keep in mind these are all handmade by ONE person. Please be patient. (Turning on notifications for IG posts will increase your chances of scoring an item. Checking periodically on our shop also won't hurt, sometimes we post things without announcing it. You may get lucky.)

UPDATES ON ORDERS: The answer is NO. We do not offer updates on orders, requests for updates will be ignored. This is not how we work, we start projects and then finish them shortly after, your order is vary rarely just sitting around in some half put together state. For us and how we work, this question is irrelevant and we view it as impatience. 

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